Client Advocate and Complaints/Grievances
Health Solutions shall provide a representative to serve as an advocate for you. This representative shall assist you in writing grievances or filing formal complaints. You shall be informed of your rights, and of the process to make complaints about your care.
To make a complaint about any aspect of the treatment services provided by Health Solutions, contact the Health Solutions Client Advocate at 41 Montebello Rd. Pueblo, Colorado 81001, (719) 423-1381. The Client Advocate will:
- Take a verbal complaint in writing and read it back to the person making the complaint for their approval.
- Contact the appropriate program or unit to have the complaint investigated.
- Consider the results of the investigation and make an appropriate disposition of the complaint.
- Notify the person who made the complaint of the disposition of their complaint.
Filing a complaint will in no way affect the services provided to you and we will not retaliate against you for filing a complaint. If you disagree with the decision made by the Client Advocate, you can contact the Behavioral Health Administration at (303) 866-3275 or by email at cdhs_clientservices@state.co.us. Medicaid members may also call Health Colorado at 1-888-502-4185 for a second-level review.
Complaints about your behavioral health care may also be made to:
- Behavioral Health Administration at (303) 866-3275 or by email at cdhs_clientservices@state.co.us.
- Health Colorado, Inc.: Community Outreach Manager, 10855 Hidden Pool Heights, Suite 260, Colorado Springs, CO 80908, (888) 502-4185, healthcolorado@carelon.com.
- Colorado Department of Health and Environment Complaints: https://cdphe.colorado.gov/health-facilities-complaints
- Department of Regulatory Agencies: The State Grievance Board, 1560 Broadway, Suite 1350, Denver, CO 80202, (303) 894-7800, https://dpo.colorado.gov/FileComplaint/Docs
- Department of Regulatory Agencies: Colorado Civil Rights Division: dora_ccrd@state.co.us, https://socgov07-site.secure.force.com/ColoradoCivilRights/
- State Opioid Treatment Authority: Ryan Mueller, M.Ed., LPC, LAC, (720) 215-8384, 710 S. Ash St. C140, Denver, CO 80246, Ryan.Mueller@state.co.us
If you feel we have violated your rights, you may contact the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, by calling 1-877-696-6775, or by visiting www.hhs.gov/ocr/privacy/hipaa/complaints/.
